Toyota Responds to Consumer Demands with All-wheel Drive Sedans

By Mia Bevacqua In 2019, SUVs and light trucks accounted for 70% of all vehicle sales, with 5.9 million units moved. Meanwhile, sedan sales figures...

Anonymous Dealers Accuse Chrysler of Creating a “Sales Bank”

Tracey E. Schelmetic Twice in its history -- in 1980 and 2009 – Chrysler created a so-called “sales bank,” in which the company manufactured more...

Mini May Extend Franchise Opportunities to Non-BMW Dealers

By Mia Bevacqua  Up until now, all but one of Mini’s 121 U.S. dealers have also been BMW stores. The strategy is understandable, of course,...

App-based Vehicle Service Startup Wrench Adds $20 Million in Funding

Tracey E. Schelmetic Few people look forward to bringing their vehicle in for service. Even the most well-run service shops can take several hours to...

Consumers Want More Video Content – Not Written Word

By Mia Bevacqua  Everyone is vying for more clicks and hits these days. While, in the past, quality written content garnered sufficient online attention, today,...

Epicor Adds Features to MechanicNet Cloud CRM

Tracey E. Schelmetic Last June, CRM solutions provider Epicor acquired MechanicNet and since then, the CRM company has been making changes to improve the platform,...

GM Dealers Can Now Offer Commercial Customers OnStar Fleet Telematics

By Mia Bevacqua Since it was first introduced in select 1997 Cadillac models, OnStar has been riding along in GM vehicles. The telematics system, which...

Demo Program Finds High Consumer Enthusiasm for Self-Driving Vehicles

Tracey E. Schelmetic It’s apparently one of those technologies you have to use to love. While only a small fraction of Americans reports having ridden...

Kelley Blue Book Q3 Brand Watch Finds Shoppers Want Trucks and SUVs

By Mia Bevacqua The best-selling vehicle last year – and for the past 42 years – was the Ford F-Series. And shoppers maintained their affinity for all...

Cox Automotive Observes Larger-than-Expected Decline in Used Vehicle Sales

Tracey E. Schelmetic The era of meteoric used vehicle sales seems to be over, at least for the present. In a recent conference call that...

FCA-PSA Merger Could Bring More Advanced Technology to Dealer Showrooms

By Mia Bevacqua Last week, Fiat Chrysler Automobiles (FCA) and PSA Groupe agreed to a 50/50 merger. The two companies are set to become the...

OEMs and Independent Repair Shops Take Their Fight to the FTC

Tracey E. Schelmetic With the increasing complexity of today’s vehicles – particularly when it comes to crash avoidance systems and other automated functions – the...

Ford Introduces OTA Updates That Could Lead to Fewer Dealership Visits

By Mia Bevacqua By 2020, Ford promises most of its redesigned vehicles in the U.S. will have over-the-air (OTA) update capability. That means nearly every...

Digital Lending Platform Blend Successfully Completes Auto Loan Pilot Project

Tracey E. Schelmetic Earlier this year, digital lending platform company Blend announced new forays into deposit account opening, home equity, and homeowner’s insurance while simultaneously...

Porsche Dealers Launch Digital Retail Pilot Program

By Mia Bevacqua Digital automotive retail – an approach once reserved for companies like Carvana and Vroom – is becoming increasingly popular amongst franchised dealers....

Software Partnership Enables Real-Time Upgrade Initiatives for Service Customers

Tracey E. Schelmetic When customers check in for vehicle service, dealers are presented with a unique opportunity: several communications touchpoints that are the ideal time...

NADA Report Shows Dealerships Are Spurring Economic Growth

By Mia Bevacqua The National Automobile Dealers Association (NADA) found the average dealership employee earned a salary of $72,800 in 2018. By comparison, during 2019,...

AIADA Partners with Podium to Help Dealers Modernize the Customer Review Process

Tracey E. Schelmetic Today, customer feedback has become a force to be reckoned with. Consumers are happy to share their opinions online of the products...

Nissan Demonstrates Commitment to Electrification at Tokyo Motor Show

By Mia Bevacqua Soon, Nissan dealers may have another electric vehicle (EV) to compliment the Leaf hatchback. And the new offering promises to have two...

Chinese Carmaker Zoyte Signs 100 U.S. Dealer Agreements

While Chinese cars are not a common sight in the U.S., that would appear to be about to change. Zotye USA, the American distributor...

America’s All-Time Best-Selling SUV Threatens Ford’s Q3 Sales

By Mia Bevacqua Dealers have struggled to get their hands on America’s all-time best-selling SUV, the Ford Explorer, for most of the year. And now,...

Ford to Build Nation’s Largest Electric Vehicle Charging Network

Tracey E. Schelmetic When new Ford all-electric vehicles hit the market next year, they will come standard with a Ford Mobile Charger that’s adaptable to...

Industry Analysis Finds Lease Penetration and CPO Sales on the Rise

By Mia Bevacqua Lease penetration – the percentage of new vehicle leases versus new vehicle sales – is at 29.6% through August, according to a...

Xtime Partners with CenPOS to Speed Service Payment Process

The fate of a dealership’s success or failure depends on its ability to retain customers. To do so, dealers must be making an active...

Relief In Sight for GM Dealers as UAW Strike Comes to a Close

By Mia Bevacqua  It’s been over a month since the United Auto Workers (UAW) went on strike against General Motors. The demonstration has affected OEMs,...

TireShop.com Aims to Help Independent Tire Shops Compete with Dealers

Independent tire dealers have always had their work cut out for them. They sometimes struggle to be visible over dealerships, though this task has...

Dealertrack Adds Digital Contracting to F&I Software Platform

By Mia Bevacqua  Some dealerships still keep paper deal jackets that are as thick as college textbooks. Dealertrack – a provider of dealership F&I solutions...

OfferUp Quintuples Number of Verified Auto Dealers in One Year

It takes a lot of chutzpah for an online vehicle retailer to try and compete with online giants like eBay, Craigslist and Facebook Marketplace,...

Low-income Americans Struggle to Afford Decade-Old Used Cars

By Mia Bevacqua In most parts of America, having a car is a necessity rather than a luxury. The problem is, both new and used...

Tax Max and Autotrader Partner to Calculate Customers’ Tax Refunds for Down Payments

Tracey Schelmetic It’s hardly surprising that Americans use their tax refunds for down payments on vehicles. Increasingly, some technology service providers are making it an...