An Open Letter to Dealers In a Time of COVID-19

Dealer Principals, General Managers, My Fellow Automotive Retailers, We are living in unprecedented times and these times will require strength, creativity, and faith.  Car business...

COVID-19 Update: Dealership Vendors Are Waiving Fees

By Desiree Homer In our current, ‘everyone has to do their part,’ market, we’re seeing reports of various companies switching gears to contribute to an...

What Can Dealerships Be Doing Right Now?

By Desiree Homer Keeping the Engagement & Revenue Channels Open How’s your dealership holding up right now? There’s a lot you can’t do. Whether your state...

COVID-19 Update: Stimulus Relief Is Coming As A Deal Is Made In Washington

By Desiree Homer Relief may be on the way as both sides of the aisle agree to a $2 trillion stimulus package. The economy may...

COVID-19 Update: Dealership Trade Groups Ask Washington for Clarification on “Essential Business”

By Desiree Homer Can You & Should You Be Open to Sell Right Now? You may have been struggling to interpret the latest round of “essential...

COVID-19 Update: Making Cash Management Decisions

By Desiree Homer Many dealers recognize that solvency in the future will depend on decisions they can make today. The current economic conditions may be...

Leadership Opportunity Knocking

By Sandy Zannino I wake up daily, wondering what the changes will be.  I’m guessing you do, too. This unprecedented situation is constantly shifting and...

COVID-19 Update: What The Auto Production Halt Means for Dealers

By Desiree Homer How Dealerships Continue to Connect with Customers Dealerships nationwide are adjusting their operational procedures. Some states, like California, have enacted ‘shelter in place’...

COVID-19 Update: GM Financial Offers Floorplan Relief

By Desiree Homer Look for the Helpers & Be the Helpers Many changes continue to unfold in this uncertain landscape. GM Financial is looking to offer...

Prepare

Dealer News Today is committed to curating the most helpful content to support dealers in troubleshooting and planning for what is next, even if...

What Dealerships Can Learn from the Girl Scouts

By Desiree Homer  It’s that time of year again. The neighborhood Girl Scouts are setting up tables outside your favorite markets, filling up your social...

Are Call Management Strategies Still Working?

By Desiree Homer The digital subscription, add to cart world of today is much different than it was ten or twenty years ago. Before the...

How Dealers Are Thinking Outside the Box for Cash Flow

By Desiree Homer As the profit margins on new vehicles narrow, many dealers have invested their focus to the growth of used and certified pre-owned...

Keeping Brick and Mortar In Line with Online

By Amy Losonsky There are some folks nowadays that claim the internet is everything.  They research and work online, pay all of their bills and...

Appraisal-to-Trade Ratios: Sharpening Your Pencil at Every Stage of Your Process

By Desiree Homer Your appraisal-to-trade ratio is one of those key metrics that varies by market but is typically driven by your sales and service...

Diversifying Your Workforce

By Maggie McBride Every business has a stake in the community around them, from counting on them to patronize your dealership, to being members of...

Variable Cost to Market Best Practices

Understanding How to Embrace & Anticipate Changes in Your Market By Desiree Homer The variable cost to market is a key performance indicator that tends to...

Are You Listening to Your Customers?

How Your BDC Can Hurt You by Not Answering Your Customers’ Questions By Brian Brown, COO, Dave Cantin Group Have you ever told a white lie...

The First 90 Days: What Every Dealership Should Know to Train & Retain Employees

By Stephanie Licata  The amount of money that employee turnover costs dealerships is no secret. For the nitty gritting on the staggering uphill battle the...

Dealers Rework Compensation Models to Find and Keep the Best Employees

By Al Bredenberg Perhaps the greatest asset any business owns is its “human capital” -- its people. New approaches to compensation are helping some dealers...

From Boss to Coach: BUT HOW?

A version of this article was originally published on LinkedIn by Stephanie Licata, M.A. A.C.C.  I just read my zillionth article on how bosses are...

Year End Sales Review: A Fresh Take on Old KPIs

By Desiree Homer With 2019 officially in the rearview mirror, you’ve probably had a good look at the data to review just how well your...

Once-Struggling Automaker Mitsubishi Posts Record Sales for 2019

It’s been an uphill battle for Mitsubishi Motors in the United States. Back in 2015, there were rumors that the Japanese automaker might leave...

Dealerships Learn to Fix the Sluggish Recon Operation (and Stop Bleeding Money)

By Al Bredenberg Many dealerships think of reconditioning as one of those secondary processes that can just be operated catch-as-catch-can. But the reality is that...

Maximizing Used Car Profits

By Kathryn Pomroy Generally, dealers make more money selling used cars than new. For the ninth consecutive year, 2019 is showing a continued upward trend...

The Payoff of Non-Commissioned Auto Sales

in the past decade, there seems to be an acceleration in non-commissioned auto sales, with dealerships around the country opting for customer service and repeat business over selling the highest priced vehicle on the lot.

Adjusting to the Post-Cash for Clunkers Market

By Desiree Homer Remembering the frenzy that was and discussing the industry best practices since There’s not an industry that wasn’t affected by what many called...

Dealerships Learn to Fix the Sluggish Recon Operation (and Stop Bleeding Money)

The recon process often consists of many moving parts, especially when outside vendors and contractors are involved

Hyundai and Kia Dealers See Double-digit Sales Growth in November

By Mia Bevacqua If you have SUVs – they will come. At least that’s how it seems. Retails sales are up at both Hyundai and...

NHTSA Recalls 1.4 Million More Vehicles for Takata Air Bags

By Mia Bevacqua  The Takata airbag saga isn’t over yet. Since 2014, more than 41.6 million vehicles from 19 different automakers have been affected by...