Buy online? Check. Return policy? Check. Home delivery? Check. Sounds like an Amazon purchase, but in an increasing number of states, it’s actually a CarMax experience. The United States’ largest used-car retailer is now adding one of the country’s largest auto-selling markets to its list of states in which home delivery is available.
Texas has now joined Florida, Georgia, Maine and North Carolina, as well as select cities in Alabama, Louisiana, Mississippi, New York and Virginia, for CarMax’s home delivery service. Customers can now choose to complete the entire car-buying experience from home and have the car delivered, including the ability to test drive, prior to purchase.
The company says its goal is to make the car-buying experience easy and painless.
“This is the future of car buying,” said Bill Nash, CarMax president and CEO, in a statement. “We’re delivering on an unmet customer need for a car buying experience that is flexible, convenient, and completely tailored to each customer. This experience has been well-received by our customers who are excited about buying a car on their own terms.”
Included in the new home delivery and expedited pickup program are Houston, Dallas, Austin, Waco/Killeen, Lubbock, Tyler and Corpus Christi, Texas. CarMax notes that services available could vary depending on location, but customers are generally able to:
- Complete the entire car buying process from home, including financing, trade-in and paperwork, without visiting the store, and have their vehicle delivered directly to their home or workplace, with the ability to test drive before purchasing.
- Combine online and in-store shopping, including expedited pickup at the store for customers who choose to complete some of the car-buying process from home.
- Get help from CarMax associates in-person and via phone, text or email, at any point in the purchase and financing process.