Automatic Emergency Braking: Safety Feature or Liability Risk?

By Mia Bevacqua Automatic emergency braking (AEB) is designed to improve vehicle safety. Yet there are mounting complaints that the technology often doesn’t work –...

How Much Bad or Outdated Information is In Your CRM?

By Tracey E. Schelmetic It happens to everyone once in a while: you receive a piece of commercial mail that’s been forwarded from an address...

Dealertrack Adds Digital Contracting to F&I Software Platform

By Mia Bevacqua  Some dealerships still keep paper deal jackets that are as thick as college textbooks. Dealertrack – a provider of dealership F&I solutions...

Xtime Partners with CenPOS to Speed Service Payment Process

The fate of a dealership’s success or failure depends on its ability to retain customers. To do so, dealers must be making an active...

Ford to Build Nation’s Largest Electric Vehicle Charging Network

Tracey E. Schelmetic When new Ford all-electric vehicles hit the market next year, they will come standard with a Ford Mobile Charger that’s adaptable to...

Nissan Demonstrates Commitment to Electrification at Tokyo Motor Show

By Mia Bevacqua Soon, Nissan dealers may have another electric vehicle (EV) to compliment the Leaf hatchback. And the new offering promises to have two...

Software Partnership Enables Real-Time Upgrade Initiatives for Service Customers

Tracey E. Schelmetic When customers check in for vehicle service, dealers are presented with a unique opportunity: several communications touchpoints that are the ideal time...

Could Public EV Charging Stations Find a Place at Auto Dealerships?

By Al Bredenberg If your dealership is selling electric vehicles (EVs), you most likely already have a charging station in your service area. However, could...

App-based Vehicle Service Startup Wrench Adds $20 Million in Funding

Tracey E. Schelmetic Few people look forward to bringing their vehicle in for service. Even the most well-run service shops can take several hours to...

Epicor Adds Features to MechanicNet Cloud CRM

Tracey E. Schelmetic Last June, CRM solutions provider Epicor acquired MechanicNet and since then, the CRM company has been making changes to improve the platform,...

GM Dealers Can Now Offer Commercial Customers OnStar Fleet Telematics

By Mia Bevacqua Since it was first introduced in select 1997 Cadillac models, OnStar has been riding along in GM vehicles. The telematics system, which...

Auto/Mate DMS Offers Integration with Automated Dealer Kiosk Provider

Tracey E. Schelmetic Auto/Mate, which provides module-based DMS solutions for fixed ops, variable ops, accounting, report and sales, has added another module for express service...

Demo Program Finds High Consumer Enthusiasm for Self-Driving Vehicles

Tracey E. Schelmetic It’s apparently one of those technologies you have to use to love. While only a small fraction of Americans reports having ridden...

Ford Introduces OTA Updates That Could Lead to Fewer Dealership Visits

By Mia Bevacqua By 2020, Ford promises most of its redesigned vehicles in the U.S. will have over-the-air (OTA) update capability. That means nearly every...

FCA-PSA Merger Could Bring More Advanced Technology to Dealer Showrooms

By Mia Bevacqua Last week, Fiat Chrysler Automobiles (FCA) and PSA Groupe agreed to a 50/50 merger. The two companies are set to become the...

Cox Automotive Observes Larger-than-Expected Decline in Used Vehicle Sales

Tracey E. Schelmetic The era of meteoric used vehicle sales seems to be over, at least for the present. In a recent conference call that...

Toyota Responds to Consumer Demands with All-wheel Drive Sedans

By Mia Bevacqua In 2019, SUVs and light trucks accounted for 70% of all vehicle sales, with 5.9 million units moved. Meanwhile, sedan sales figures...

To AI or Not To AI: That Is the Question

By Amy Corr The days of Artificial Intelligence (AI) as a plot for a futuristic science fiction movie are gone. According to a 2019 CIO...

HAAH and Zotye USA Introduce Oracle-based Solution for Parts Supply Chain Visibility

Tracey E. Schelmetic Visibility into the supply chain is a challenge for most businesses. Supply chain visibility involves being able to see in real time...

Dealer Groups Reported Double-Digit Certified Pre-Owned Sales in Q3

by Tracey E. Schelmetic The good news for new vehicle sales is that they’re up slightly in the third quarter of 2019. The bad news...

Augmented Reality: Smartglasses Deliver Hands-Free Tech Support to the Service Bay

Connected-technology platforms are putting shop technicians in touch with tech-support experts who can walk them through new or complicated repair procedures, without interrupting the workflow.

Used Electric Vehicles: Retailers Gear Up for the Remarketing Challenge

How big a challenge do used EVs present to auto sellers, and what strategies and practices are proving successful in marketing this growing percentage of the pre-owned inventory?

DealerSocket to Purchase Auto/Mate for Undisclosed Amount

Earlier this week, DealerSocket, an automotive software solutions provider, announced its plans to purchase dealer management software (DMS), Auto/Mate. For decades, Auto/Mate has been...

Mobile Business Platforms: Necessity Or Convenience For Dealerships?

Business intelligence platforms are essential for companies; they help analyze and mine data, predict future statistics and assist in setting/altering KPIs (key performance indicators), among other tasks.

CarGurus Acquires AutoList: Are Your Listings Still Free?

By Desiree Homer Last week, one of the leading automotive marketplace platforms, CarGurus, announced its acquisition of the popular shopping platform and app, Autolist. This acquisition helps...

Dealerships Tapping into the Ride-share Revenue Stream

By Desiree Homer When Uber first launched, no one realized how successful the ride-share market would become. Despite the publicity bumps along the way, ride-sharing...

GM’s Cruise Unveils Driverless Car for Ride-Sharing Service

Meet the Cruise Origin. A recent GM Cruise unit unveiling offered this autonomous prototype vehicle as not only a new spec model but as an intended...

Some Ford Service Techs Are Using Virtual Reality Headsets

A Closer Look at the Technology Enhancements Coming to the Service Department By Desiree Homer Ford is the first automaker to tap into virtual reality as...

Lawmakers Called to Legislate Guidelines for the AV Future

Are We Any Closer to Autonomous Cars? By Desiree Homer Automotive officials and representatives from various automakers, tech companies, and trade groups collaborated as one voice before...

Nissan Testing the Waters with On-Demand Driving Subscription Service

Nissan is launching a test program of its new subscription service, ‘Nissan Switch.’ To speak to a culture of consumers who gobble up on-demand...